Support
Write to us — we answer in Ukrainian or English, usually within one working day.
General questionsThe apps, connecting a venue, the catalogue.
Billing and subscriptionInvoices, changing plan, refunds.
Privacy and dataAccess to your data, account deletion, GDPR requests.
Frequently asked
- Which devices does plio support?
- iPhone, Apple Watch and Apple TV. An Android app is still in the works. Venues also get a web player that runs in any browser.
- What can the app do?
- Playlists for every hour of the day, albums and collections by genre and mood, a personal Daily Mix, lyrics (time-synced where we have them), favourites and history. Controls live on the Lock Screen, in Control Center, on the Action Button and on the watch.
- Does everything sync between devices?
- Yes. Favourites, history and saved collections belong to the account rather than the device: what you like on the phone is what the TV and the watch show.
- Can I listen offline?
- Yes, for plio Premium subscribers: downloaded albums and playlists play with no connection. The rest of the catalogue streams without a subscription.
- How do I connect an Apple TV?
- In the phone app: Profile → «Connect Apple TV» → point the camera at the QR code on the TV screen. Or open plio.music/tv and type the code by hand.
- How do I subscribe to plio?
- In the app: Profile → «Subscription» → pick a plan. Payment goes through the App Store, with the same Apple ID you use for other purchases. The first 14 days are free; the card is charged only after that.
- How do I change or cancel my subscription?
- A subscription taken out in the app is managed by Apple, not by us: iPhone → Settings → your name → Subscriptions, or apps.apple.com/account/subscriptions. The next billing date is shown there too. Cancelling takes effect at the end of the period you have already paid for — access does not stop the same day. A venue subscription taken out on the site is managed in the cabinet.
- Can I play plio in my café or shop?
- A personal subscription covers personal listening only. A venue needs its own subscription: it carries the public-performance licence, an hourly schedule and separate zones. Write to us and we will set it up.
- I cannot sign in, or I forgot my password
- Password resets are still handled by hand — from the address the account is registered to and we will sort it the same day.
- The music will not play
- Check your connection and restart the app — that is almost always it. If not, write to us with your device model and iOS version; without them we are only guessing.
- How do I delete my account?
- In the app: Profile → Delete account. Your library, history and likes go with it, and none of it can be restored afterwards.